What are Managed IT Services?

What are Managed IT Services

Managed IT services are an intrinsic part of business today, but many SMBs may not understand what they’re all about. So, let’s break it down.

Understanding Managed IT Services

Managed IT services are about outsourcing your business’s IT needs to a dedicated provider. In Coffs Harbour, for instance, businesses like yours often outsource their IT support needs to a professional IT company. They then handle IT issues, manage your infrastructure, and support your employees, all for a fixed price.

However, not every service provider operates in the best interests of their clients. Some IT service providers adopt a dubious ‘break-fix’ approach, only swooping in when something goes wrong. This approach, although creating continued engagement, fails in efficiency and reliability. Unlike these models, a genuine managed IT service provider ensures your business IT operations run smoothly and efficiently.

The Key Areas of Management

Managed IT service providers focus on resolving the actual cause of the problem rather than a temporary fix. Here’s a glimpse of the tailored services they provide:

Application Management

Popular software like Office 365 or accounting systems fall under this category. A managed service provider ensures these essential tools work smoothly, reducing downtime and increasing productivity.

Managed Infrastructure

This includes managing your server, storage, network and internet, on-site or in the Cloud.

Managed Hardware

Every piece of tech your business uses, from desktops and laptops to mobile devices, requires maintenance. A managed IT service plan looks after all of this.

Managed Security

The security of your business data is a top priority. The rapid evolution of security threats demands continual vigilance. Consequently, managed service providers stay on top of the latest security trends, offering you peace of mind.

Service Desk

This is unlimited remote IT support for your employees, and any IT issues they encounter will be promptly addressed.

Scheduled On-site Visits

Technology can’t completely replace the value of human interaction. Therefore, managed IT services often include in-person sessions where your employees can hash out their IT issues and better familiarise themselves with the IT team.

IT Services – The Cost Factor

Managed IT service costs depend on several factors, such as the number of devices, equipment, users, and applications that need managing. So, invest wisely and leverage a managed IT service plan that best suits your needs.

Takeaway: Managed IT services are a one-stop solution for all your IT needs. They offer reliability, efficiency, and, most importantly, peace of mind. Unburden your in-house resources and let the experts handle your IT while you focus on your business.

Contact our friendly team at Advanced Technology today and explore your options for a managed IT solution.

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