We came to contact Advanced Technology as other local competitors where completely no responsive to our inquiries and we had dealt with Mark some years ago thru another business. Advanced Technology attended to our inquiry immediately, came to see us straight away, covered all our inquiries and we signed with them immediately. They have been prompt on all occasions, easy to deal with and sorted every query we have had. Highly recommend Mark, Michael, Barry and all the team. True professionals.
Get the ball rolling
Our simple process
- Contact us on ph: (02) 6699 3388 with any computer problem your business has as they occur, or make use of our customer exclusive help desk email to get to the front of the queue.
- One of our friendly, expert technicians will assess the severity of the problem and determine a course of action to get the issue fixed asap. We understand the implications of “down-time” to your business.
- Depending on the nature and severity of the problem, our technician will either fix it remotely or make arrangements to attend to the matter at your workplace at the earliest possible time. We pride ourselves on personalised service and try to resolve the issue with clear communication and a minimum of fuss!
- To ensure that the problem doesn’t occur again, we determine the source of the issue and make any adjustments or recommendations in a proactive manner. Our passion is ensuring the ongoing reliability, security and integrity of your business technology and computer systems.
- Our technician provides any necessary training to reduce the chances of the same problem occurring again in future.
Fast IT Support
IT Support Services We Provide
- Cloud Computing
- Backup Services
- Software Support
- VoIP Services
Business IT Support
We are by your side
Running a business is challenging at the best of times.
Throw in computer issues, down time, and delays waiting for your IT tech to attend to the issue and stress levels go through the roof – and dollars are rolling straight out of your front door.
That’s where we come in:
For starters, we monitor your systems all the time to detect errors before they can impact productivity.
We ensure system updates are performed regularly outside of business hours to avoid disruptions to your day.
We are aware of the age of every item in your network and will make recommendations to upgrade and replace machines before they can cause trouble.
Your IT Support Team
We take the time to sit with you and plan improvements to your systems and review the plans every 3-6 months to ensure your network stays compatible and efficient with changing and emerging technologies.
Should you or your staff encounter any difficulties or break downs on their PCs, we are never far away.
A call for help desk support can be lodged in three ways: through our icon on your desktop, by email, or in urgent cases by phone.
A whole lot of support and peace of mind for a fixed monthly rate.
We value our clients’ feedback
What our clients say…
I use these guys to manage my company’s IT needs. These guys know how to give good service. They bend over backwards to make sure that any problems are rectified ASAP. The IT guys employed are amongst the most clever IT professionals I have ever come across. They absolutely blow me away with how clued up they are in all respects of IT technology. There is nothing that these guys cant seem to fix and most importantly – they actually seem to enjoy a tricky IT problem! VERY HIGHLY RECOMMENDED!!
Mark has been a business friend and mentor for F1RST for over a decade. We have gained many valuable insights in terms of technology, productivity and our business model. Overall, Advanced Technology has a very knowledgeable and friendly team. We would definitely recommend them to anyone needing to get their IT or computer setup sorted. Besides the IT infrastructure, you will be able to improve and streamline many business processes with the help of Advanced Technology.
Excellent professional service and always there to help when you need assistance.
I highly recommend Advanced Technology as their quality of work is second to none.
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