See what other Coffs Harbour business owners are saying about us…
Merging three businesses is never easy, especially when each have their own phone and computer systems, and there are some components that you absolutely need to keep alive” says PT. “Advanced Technology took on the challenge and they went out of their way to make the transition as simple as possible for us, considering all our requirements until the new shop was set-up exactly the way we wanted it.
Their service didn’t end after we set up, they currently provide outstanding tech support whenever we face an issue with our phones or computers and have also started servicing the fire equipment at our Homebase store. We really feel they are taking care of our business technology so that we can concentrate on what we do best.
I manage an outbound call centre in Coffs Harbour, running 16 VOIP phones. I’ve been dealing with Tom and his team at Advanced Technology for almost two years now. As well as being friendly, efficient and reliable, they are super-responsive when things go wrong – which is exactly what you need when your phones are down!
In particular, Advanced Technology fixed a huge IT/telephone problem (of someone else’s making) that at one stage threatened to cripple our call centre. Tom’s team devoted considerable and immediate resources to sourcing the problem, and then suggested an excellent and highly robust solution which has stood us in good stead ever since.
We have also since switched to their NBN-based telecoms provider, with cost savings and (to date) perfect reliability.
For all these reasons, I’m happy to recommend Advanced Technology to any business that relies on its telephones.
Our phones had been knocked out with the installation of NBN. We had been told there is only one guy in town who can fix this. In next to no time a guy in a bright green shirt walked in. Tom was very serious about fixing the problem, but he had to be. It was a very big mess. He had our phones up and running as quick as possible and also gave us some insight into how to prevent the issue from happening again. You guys are unreal!
Advanced Technology have been looking after our IT services here at Ernie Burnett Plumbing for many years. The IT team is very knowledgeable and puts computer jargon into understandable terms. The services provided have been very reliable and their support is nothing short of amazing.
In recent times, we were unfortunately hit by Cryptolocker, Nick did an amazing job in helping to resolve the issue and get our systems back online and continues to assist us when a problem arises.
We are grateful for the support we have received from the Advanced Technology team and we look forward to continued support in the future.
I have now used Advanced Technology for both a security system as well as a number of electrical installations and would not dream of using another service provider if Advanced Technology can do the job. The standard of the workmanship is unmatched and you can clearly tell that the staff not only enjoy their work but are cared for by their employers. When a last minute power point in a very difficult location was needed time was made to ensure that the shop could open on time and Brent truly went the extra mile in making sure that everything was perfect and as per the overall plan.
I was very impressed with the responsiveness and capabilities of the team. They worked hard to resolve the issues that caused severe problems throughout the event. Tom and Alex provided a very professional service and I am thankful for their support.
About Advanced Technology
Our business started many years back as Advanced Technology and Newport Business Systems. After sharing the office space at Newcastle Drive for many years we realized we share more than just the premises: We shared a passion for proactive customer support, technological expertise and a streamlined, no-nonsense approach to business technology. The next step was obvious and in June 2013 we merged into Advanced Technology, now offering businesses on the Coffs Coast an extensive range of business systems all under one roof.
Given the ongoing changes in the communications industry, the Advanced Technology team of Accredited Technicians remain committed to professional development in order to remain at the forefront of new, state-of-the-art technologies and market developments.