Why Use a Headset For Answering the Phone?

If you’re running a business – no matter the size – chances are that you and a good deal of your staff will spend a considerable amount of time on the phone. Telephone conversations are a vital means of communication for any business, so it is natural that we want those calls to be productive. Good training for your employees will of course enhance their productivity but there are other ways to achieve better outcomes from the time people spend on the phone, like using a headset instead of a traditional receiver.

Benefits of Headsets

So, the question is, what will a headset do for you? Remember the last call you were trying to cradle the phone on your shoulder whilst accessing the information you needed to help the client on the other end of the line? After a while, it started getting uncomfortable and the muscles in your shoulders started to ache with the fatigue and tension you’ve come to know over the years. Using a headset as part of your daily work routine will reduce back pain and muscle tension. It will help improve your posture and make you feel more active and refreshed at the end of the work day by allowing you to move more freely than you would be able to while clamping the receiver between your shoulder and ear.

A headset will not only help you physically but it can also increase your work productivity. Studies show that not having to hold the phone and freeing up that hand and can improve productivity by up to 43%.

headsets ergonomic

Productivity and Freedom

Headsets free up both your hands to use a computer, allow you to handle documents, take notes, etc. This kind of freedom makes you more productive. In addition to that, a wireless headset allows you to leave your desk and move around during phone calls without having to put the caller on hold if you need access to information you might be storing in the next room.

If you include a handset lifter in your set-up, you will even be able to answer and end calls while away from your desk, enabling you to be completely free while you walk, talk and work. This means fewer calls going to voicemail and less playing phone tag which, in turn, all helps raise your personal efficiency.

Wireless Polaris Headset

Performance – How You Sound And What You Hear

If you’re wearing a headset, you’re enabling the microphone to stay in the same position as you move your head and speak. Your voice stays consistent instead of changing in volume and clarity as it would if you were to cradle the phone between your ear and shoulder. With noise-cancelling technology, the microphone can now filter out up to 75% of background sounds so that your callers hear only you, even if you work in a noisy environment.

The effectiveness of this will vary between different models, and not all models are suitable for all phone systems but our technicians will be more than happy to visit you in the Coffs Harbour area. We can advise you on the best brand to suit your system, install it for you and provide the right training for your staff to ensure a seamless transition.

Ergonomics and Neck or Back Pain

As already mentioned above, holding a phone handset up to one ear can lead to poor posture as soon as you require more than the use of one hand. Over time, this causes many people to suffer from neck and back discomfort. For some people, this can even lead to repetitive strain injury which will require treatment by a chiropractor or physiotherapist and impact on your own comfort and the amount of work you are able to do. Most health practitioners support the use of headsets over that of traditional phones.


If you’re using a computer and spend time on the phone, it is pretty certain that you will benefit from using a headset. Jabra (Netcom), Sennheiser and Plantronics have a great selection of high quality headsets that Advanced Technology can advise you on, and supply and install for you with minimum fuss for maximum output.

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