IT Technicians & IT Consultants

Knowing the Difference Between IT Technicians & IT Consultants

Most people will know the difference between a bookkeeper and an accountant, a builder and an architect or a home cook and an executive chef. However, there seems to be a bit of confusion when it comes to the difference between IT consultants and IT technicians.

IT Technicians

Information technology (IT) technicians are trained to provide technical support, maintain computer systems and help teach their clients the essential skills they will need to operate their newly installed programs. IT technicians have obtained industry-recognised certifications, and although they carry out minor repairs and order computer parts, they are skilled at diagnosing computer problems, installing software and performing tests on computer equipment and programs as well as monitoring computer processing systems.

IT technicians must know about computers and how they operate, this includes knowledge of hardware and software, operating systems and computer programming. They will need to be familiar with electronic equipment, web-based applications and sound understanding of security is also required. Technicians need to have good communication skills in this line of work as it  usually requires numerous interactions with clients.

IT Consultants

IT consultants usually have well-developed organisational skills, sound knowledge and understanding of IT systems and are great at communication.

An IT consultant is able to work in partnership with clients; they advise how to properly use information technology in order to overcome a problem and meet business objectives.

It consultants provide strategic guidance to clients in regards to technology and IT infrastructure. They offer advice with their technical expertise for staff training as well as gather feedback and suggestions from staff.

Responsibilities of IT Consultants

As an IT consultant you will need to:

  • Meet with clients and determine what will be required
  • Work with clients to establish the scope of a project
  • Plan schedules and the resources that will be needed
  • Gain an understanding of a clients business and their work practices
  • Travel to different customer sites
  • Collaborate with staff members at all levels of a client’s organisation
  • Define hardware, software and network requirements
  • Analyse the IT systems within companies and give objective advice
  • Develop solutions and implement new systems
  • Communicate solutions
  • Purchase appropriate systems
  • Prepare and present progress reports
  • Organise training for the users
  • Maintain contact with clients and offer ongoing support

At Advanced Technology we leverage the skill sets of both professions. Whether you’re looking for the support of an IT technician or the guidance of an IT consultant, we can provide a tailored solution for your business.

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